Tandoor Care Plan

PURI Appliance Maintenance Plan

Keep your tandoor running, for €20 a month. Your tandoor is the heart of your kitchen. When it stops, so does your service. The Tandoor Care Plan gives you fast expert help, free replacement parts and engineer cover, so a breakdown never turns into a lost night of trade.

  • Expert video supportDiagnose the fault live with our technical team
  • Free replacement partsBurner, gas valve, pilot, thermocouple and copper fittings
  • Engineer visits coveredA Gas Safe registered engineer when a repair needs one

Who can join: PURI tandoori ovens that are under 5 years old. When you sign up, we'll ask for your purchase invoice or the oven's serial number.

Tandoor Care PlanBilled monthly
€20 / month

12-month minimum term · cover starts 15 days after sign-up

  • Video diagnosis with our technical team
  • Free replacement of covered parts
  • Gas Safe registered engineer visits
  • 30 days' notice to cancel after the minimum term
We use this to confirm your oven is eligible.

Secure payment with PayPal

Your cover

What's included

Expert video support

If your oven has a problem, book a video call with our technical team. We'll diagnose the fault with you and talk you through any simple, safe checks and fixes. These don't involve working on gas parts.

Free replacement parts

If your oven needs a new part, we send it to you free of charge. Covered parts:

  • Burner
  • Gas valve
  • Pilot
  • Thermocouple
  • Copper fittings

Engineer visit if needed

If we can't fix the problem over video, or the repair involves gas components, we cover the cost of a Gas Safe registered engineer. They will fit the part and get you back up and running.

Simple and fast

How it works

  1. Contact us

    Call, email or WhatsApp us and describe the problem.

  2. Video call

    We diagnose the fault with you, usually within 1 hour.

  3. Parts sent

    If a covered part needs replacing, we dispatch it free.

  4. Engineer visit

    For gas repairs, or anything we can't fix remotely, we arrange and pay for a Gas Safe registered engineer.

Good to know

Plan details

Who can join

The plan is available for our tandoori ovens that are under 5 years old.

When you sign up, we'll ask for your purchase invoice or the oven's serial number.

Plan details

  • Price: €20 per month, billed monthly
  • Minimum term: 12 months
  • Waiting period: cover for faults starts 15 days after sign-up
  • Cancellation: 30 days' notice after the minimum term

What's not covered

  • Damage caused by misuse, accidents or impact, including cracked clay from knocks or sudden temperature changes
  • Problems with your gas supply or building pipework
  • Faults caused by lack of cleaning or routine care
  • Ovens that have been moved, modified or repaired by anyone other than us or an engineer we've approved
  • Parts not listed above, such as the clay pot, outer casing, lid and baffle plate

Tandoor Care Plan

Keep your tandoor running

Expert help, free replacement parts and engineer cover for €20 a month.

Subscribe now

Phone or WhatsApp +44 1623 239287 · sales@puritandoors.co.uk